Needs Assessment:

Our process includes an confidential, in-depth interview with your designated Finance, Sales & Marketing and Technical (IT) personnel. The purpose is to understand your business operations, competitive landscape and needs from an Internet (IP) applications, disaster recovery and telecommunications standpoint. 

During this time, we will learn how your business operates, communicates and how well your needs are currently being met. Our goal is to uncover needs that are not currently being met and present a simple, effective plan to quickly increase productivity, redundancy and reduce operating expenses. 

Cost Analysis:

We will present a comprehensive analysis that contrasts current Internet (IP) applications and telecommunications services with our recommended solution. The analysis will include all current services being used and those scheduled to roll out.

Implementation:

Upon your organization's agreement to utilize a TeleSource solution, we will provide specific details including the following:

• Outline of the implementation procedures
• Time-line for migration and implementation
• Detailed organization chart of all services and providers
• Escalation list of support personnel and procedures
• Web-based access to back-office systems  

Our proven process will ensure a comprehensive approach that enables TeleSource to keep your business running at peak efficiency. Any and all areas of concern will be addressed and communicated in advance. Services and technologies include but are not limited to:

• Conferencing: Audio, Web & Video
• Disaster Recovery 
• Messaging Applications: Email & Content Management
• Network Connectivity: IP, Private WAN & Voice
• Application Hosting & Colocation

Management: 

Upon completion of a TeleSource solution, we do not go away. We continue to work with your company and staff to confirm that your are fully realizing the benefits of our solution. This includes:

• Auditing your monthly invoices for adherence to contracted pricing, catching billing errors and correcting them.
• Looking for potential problems with service providers and keeping you closely informed to changes in support procedures and scheduled maintenance outages.
• Managing Moves, Adds, Changes and Disconnects (MACD) for all services including confirming they take effect.
• Informing you of changes in technology that could affect your pricing or Service Level Agreements (SLA) based on contract agreements.

Service and Communication:

When you need us, we respond. You can always reach TeleSource. We understand that communication is the most important factor in developing a successful long term relationship with a supplier. 

All customer calls are returned quickly and problems are resolved with a sense of urgency. The best compliment we can receive from a client is, "They communicated very well with me".