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Going Managed WAN and Security for More Productivity

NETWORKING CASE STUDY

CHALLENGE

A Global Drilling Fluids company had it’s IT Department operating a self-managed’ Data Network with a helpdesk of 9 individuals responsible for application accessibility, break-fix via remote site dispatch as necessary to support the Tier 1 Carrier services and Cisco-based 35 site Global Private IP Network (for office and remote locations: 700 users) with Secure Internet-based Remote Access VPN via the public Internet for remote, small, home office and traveling employees (800 users).

The CFO/Controller and IT Director had serious concerns about the cost of the existing network services, equipment management costs and full-time employees supporting the entire thing and wanted options for relief without sacrificing service quality.

SOLUTION

After executive, financial and technical reviews of our recommendations, the client selected TeleSource to implement a new ‘Managed’ Global Data Networking Service with higher bandwidths speeds at significantly lower price points that also shifted previous internal responsibilities of site dispatch and equipment swaps to the sourced provider. This provided the opportunity for 7 helpdesk staff to be realigned into the application and research development departments whereby they’re making even more significant contributions to end-user satisfaction and reducing IT department staffing costs

N

Business Case Research and Presentation

N

RFP Management

N

Complex Service Delivery and Provisioning including both ‘last-mile’ and ‘POP’ diversity

N

Internet Migration: Multiple DNS registries and ‘A’ record changes

N

Implementation

N

Support

N

Billing

N

Level 2 & 3 Helpdesk

IMPACT

“The TeleSource solution saved us well over $1.35 Million US and helped achieve our project goals of being live with the new, faster, cheaper service within our timeline with absolute minimal disruption to our end users and senior leadership”, said the IT Director.